Data Retention Policy
Last updated 20 June 2026
This policy explains how long CarJio keeps different kinds of data and when each is deleted. We keep data only as long as we need it to run a trustworthy marketplace, meet legal obligations and resolve disputes.
Principles
We retain the minimum data necessary, for the shortest reasonable time. Retention periods balance your privacy against fraud prevention, safety and our legal obligations under applicable Indian law.
How long we keep things
| Data | Retention |
|---|---|
| Account and profile | While your account is active; deleted on account closure. |
| Active listings and their media | While the listing is live on the marketplace. |
| Sold, removed or rejected listings and media | Retained for up to 24 months for fraud prevention and dispute resolution, then deleted. |
| Verification documents (RC, insurance, service records) | Kept in a private bucket while the listing is active and for a limited period after, then deleted. Never shown to buyers. |
| Registration number | Stored privately for the life of the listing; visible only to the owner and admins, never to buyers. |
| Leads and enquiries | Retained while relevant to the seller and buyer, typically up to 24 months. |
| Privacy-light analytics events | Append-only and read only in aggregate; retained for trend analysis and pruned periodically. |
| Moderation and audit logs | Retained longer for accountability and safety, as permitted by law. |
Deletion and your choices
You can delete your listings and edit your profile at any time from your account. To delete your account and the personal data associated with it, email privacy@carjio.com. Some records may be retained after deletion where the law requires it or to resolve an active dispute or fraud investigation; once that need passes, they are deleted.
Backups
Deleted data may persist in encrypted backups for a short period until those backups rotate out, after which it is permanently removed.
Related policies
See also our Privacy Policy, Cookie Policy and Terms of Service.